Deloitte probes IT glitch that left child abuse claims unreported

By August, 2015 October 29th, 2015 Education, ICT, State

Being under investigation for even small oversights is a terrifying ordeal that no information technology or project manager ever wants to face, but when it’s an lapse that puts children at risk, it’s really no laughing matter.

That’s what’s happening in Queensland where the Annastacia Palaszczuk government has appointed leading professional services company Deloitte Australia to independently investigate a bungle by the state’s Department of Education that had potentially devastating consequences on some of the most vulnerable attending public schools.

The government wants Deloitte to look into the Department’s failed implementation of a OneSchool update that the resulted in suspected cases of child abuse not being reported to police.

It was an update that was installed in January 2015 to the OneSchool system that was developed as part of the Department’s implementation of the former government’s response to the 2013 Carmody Report.

The update was designed to allow school principals to report suspected child abuse directly to Child Safty and to Queensland Police (QPS).

Under circumstances where reports were sent singularly to Child Safety and simultaneously to Child Safety and QPS, the agencies received the reports.

However, the situation became problematic when reports were intended to be delivered to QPS only, because of an IT bug that prevented 644 reports from being delivered to the agency.

Minister for Education Kate Jones said since the error was discovered, Departmental officers have been working with QPS to assess the cases.

“Action was immediately taken to fix OneSchool and the technical problem has been resolved,” Ms Jones said.

“I immediately directed the Department to undertake an internal review of their policies and procedures and two Departmental officers have been stood aside as a result of this unacceptable failure.”

She said she also ordered an external investigation which will be undertaken by Deloitte Australia and will look into the decisions, procedures and accountability that led up to the failed implementation of the OneSchool update in January.

Deloitte’s investigation will commence on 3 August, 2015 and is expected to be completed within eight weeks.

The government has listed the Terms of Reference for the investigation, which are:

  • Review the Department’s response to the recommendations resulting from the Queensland Child Protection Commission of Inquiry (1 July 2013) including recent legislative requirements (mandatory reporting under the Child Protection Act 1999 (CPA), from 19 January 2015)
  • Provide recommendations to strengthen the notification and reporting to external agencies (QPS, Child Safety) and options for improving the confirmation / reporting from external agencies back to School Principals / Department
  • Audit the current incident and provide a report on the factors that led to the failure of the Student Protection Reporting module in OneSchool
  • Review the department’s application testing and quality assurance framework for all software releases
  • Review the process for business requirements gathering and the creation of software code to ensure alignment with industry best practice
  • Review the department’s approvals for IT system upgrades including change management and software release management
  • Provide recommendations for strengthening procedures and practices for IT system development

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